Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your product, you can initiate a return within [X days] of delivery. Returned items must be unused, in their original packaging, and include all tags and accessories. Items that show signs of use or damage may not qualify for a return or refund.

Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons. These include, but are not limited to, personal care products, undergarments, and opened beauty items. For any questions regarding eligibility, please contact our support team.

Refund Process
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed to the original payment method within [X business days]. Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

Exchange Policy
Exchanges are allowed for the same product in a different size or color, subject to availability. If the desired product is unavailable, you may opt for a refund or store credit.

How to Initiate a Return
To initiate a return, contact us at info@zentroo.be with your order details and reason for return. Our team will provide you with instructions and a return address to complete the process.