Shipping Methods and Costs
Zentroo offers reliable shipping options to ensure your products reach you safely and on time. Shipping costs vary depending on the destination and the size of the order and will be displayed during checkout. Free shipping is available for orders exceeding 100 euro, subject to promotional terms.

Delivery Times
We strive to dispatch all orders within 3-10 business days of receiving payment. Delivery times vary based on your location and selected shipping method. Please note that delivery times are estimates and may vary due to unforeseen circumstances.

Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking details. You can monitor your shipment’s progress using the tracking link provided. If you experience issues with tracking or your package is delayed, please reach out to us for assistance.

Customs and Import Duties
For international orders, customs and import duties may apply. These fees are the responsibility of the customer and will vary depending on the destination country. We recommend checking with your local customs office for further information.

Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please notify us within 3 days of the expected delivery date or receipt of the package. We will investigate the issue and work to provide a resolution, which may include a replacement or refund.

Shipping Restrictions
We currently ship to all EU countries. If your location is not listed or available, please contact us for potential shipping alternatives.

For any questions regarding your order, shipping, or returns, feel free to reach out to us at info@zentroo.be.